LBC Express, Inc., the world’s leading courier and cargo solutions provider to the Philippines, has tied up with Smart Shelter to launch a first-of-its-kind cargo and courier service for UAE residents.
Through LBC’s service at Smart Shelter, the UAE’s innovative new kerbside retail concept, UAE residents will be able to courier parcels and send cargo to 236 destinations across the globe, covering Middle East, Asia Pacific, North America, Europe and Oceania.
Mark Agalo-os, Vice-President for Middle East at LBC Express, said: “We are honoured to partner with Smart Shelter to provide express courier and air cargo solutions at the customers’ convenience. We have successfully introduced a number of express services and have excelled at making deliveries with speed and reliability over the years. Our smart service at Smart Shelter further demonstrates the commitment to deliver customer-oriented initiatives in the UAE.”
“We believe LBC’s latest courier and cargo service will set a benchmark for the industry and raise the bar for efficient and effective customer service. We aim to provide enhanced solutions to the residents based in the UAE,” Agalo-os said.
LBC has already commenced services at Smart Shelters located in Satwa, Mankhool, Sheikh Zayed, Bur Dubai and Al Rigga.
Customers will also be able to purchase LBC Express’ cargo balikbayan boxes round the clock through the Al Shamil convenience stores situated in 30 other Smart Shelters across Dubai. Rohit Dalmia, Managing Director, Al Shamil Foodstuff Trading, the operator of Smart Shelter, said: “Smart Shelter provides on-the-go convenience products and services in air-conditioned, converted bus shelters across Dubai – giving local residents, office workers, pedestrians, tourists and commuters the most convenient shopping and service experience.
“One of Smart Shelter’s goals is to make daily chores easier and more manageable for UAE residents. Our partnership with LBC Express is a perfect example of this, with residents now able to send gifts and personal belongings home more frequently with minimal hassle. With LBC, we’ve selected locations that tens of thousands of people pass by on their daily commute and we look forward to helping these commuters access LBC’s tried-and-trusted service,” Dalmia added.
Created and exclusively operated by Al Shamil Foodstuff Trading, in partnership with the Dubai Roads & Transport Authority (RTA) and Right Angle Media, Smart Shelter is open all day every day, with services including free WiFi, mobile charging, Nol and telecom recharge, bill payments and mini-market shopping.
The LBC courier and cargo service at Smart Shelter operates from 7:00am to 11:00pm every day. LBC officially announced its Smart Shelter service at a grand launch event held recently at Al Ghurair Rayhaan Rotana, Deira, Dubai.
During the event, LBC also highlighted its partnership with First Gulf Bank, one of the UAE’s leading financial institutions, in providing customers easy installment payment scheme at zero per cent interest for cargo services.
Furthermore, the company unveiled its marketing strategy for the entire Middle East region, including service enhancements, better go-to market plan and other customer-focused initiatives. LBC revealed its enhanced customer rewards program, LBC Plus, which involves a mobile phone point system. The points earned through the system are equivalent to discounts for cargo services. Likewise, LBC Plus members based in the UAE can earn and redeem points through the company’s network partners including The Medical City, Little Manila, Conquer and Hot Palayok.
LBC is operating an 11,700 square feet warehouse in Al Quoz, Dubai to be of service to residents in the country. The company, which serves 500 to 600 customers every day, has expanded its service capabilities by partnering with over 500 agents located nationwide, allowing it to be positioned as one of the biggest Filipino companies in the UAE.
LBC Express has presence in over 30 countries worldwide including the Middle East. The region contributes more than 25 per cent of the retail international business, attributing close to half of the sales from the UAE.
The company covers five countries and operates nine branches in the region, including three in the UAE, three in Kingdom of Saudi Arabia, one in Kuwait, one in Qatar and one in Bahrain, in addition to an agent network base in 1,000 locations throughout Gulf Cooperation Council countries.