The Acer Group made the list of the world’s top 100 reputable companies in 2014, according to an international survey conducted and published by the Reputation Institute, the world’s leading reputation management consultancy. The IT giant ranked #83 in the survey results, entitled “Global Rep Trak 100: The World’s Most Reputable Companies,” coming ahead of competitors, other prominent brands and industry leaders such as Lenovo, Fujitsu, Pepsico, Starbucks, Nissan, Kraft, General Mills, and others.
“The Global Rep Trak 100” signifies the immense respect and trust that the winners of the survey enjoy from their shareholders, ranging from their customers, partners, suppliers to their employees. For more than 30 years, the Acer Group has established a name that means excellence, competence, and a consummate customer service in the public mind. People throughout many generations continue to patronize Acer products because these have proven their reliability; they also believe in and rely on the commitment of Acer personnel to give them quality service 24×7.
The Reputation Institute upholds that an organization’s corporate reputation is one of the pillars that assures its success and longevity. “The Global Rep Trak 100” interviewed more than 55,000 consumers found across 15 of the largest markets in the world to determine the top 100 international companies that had the highest reputation that in turn was responsible for repeat business. It named the world’s top ten most reputable companies as follows: The Walt Disney and Google Company – a tie at #1; the BMW Group and Rolex tie at #3; Sony, #5; Canon, #6; Apple, #7; Daimler, #8; Lego, #9, and Samsung and Microsoft, a tie at #10.
One reason why the Acer Group’s reputation strengthens over time can be traced to the trust it has earned from its customers. Quality and customer service are found in every aspect of the company’s operations, from product design, manufacturing, to after-sales service. The Acer Group is likewise known for its commitment to the public good and its adherence to the various regulations and statutes enforced in different areas around the world.
Customer care is an integral part of the Acer Group vision, and its steadfastness in fulfilling it has been the fuel for innovation. Products and services are constantly being measured, analyzed, and improved in order to respond to the growing customer need. New offerings are introduced, each one more sensitive to the market requirements. This awareness of their target market and their ever-present capability to address their concerns has entrenched the reputation of Acer Group as a responsible and conscientious industry leader.